Agency Docs

Ping protection

Stop members from @-mentioning your team. Replying to messages always stays allowed.

What is it for?

Stops members from @-mentioning your team or other protected people. Replying to their messages stays allowed, so normal conversations are not affected.

Set it up in 3 steps

  1. 01Switch it on and choose the protected members and roles.
  2. 02Leave “Replies stay allowed” on, so members can still answer your team.
  3. 03Optional: send a private hint with your own text and exclude roles that may ping. Save.
TipPoint members to your tickets in the hint text, so they know where to get help instead of pinging.
Short walkthrough

All settings explained

Switched on and off with the switch at the top of the tab.

Who is protected

Protected members
Discord user IDs of people who should not be @-mentioned. Right-click a member and copy the user ID (developer mode).
Protected roles
Members with these roles are protected, and the roles themselves cannot be pinged either.
Replies stay allowed
Replying to a message of a protected member is always fine, even with the reply ping on.

Notice

Explain by private message
The sender gets a friendly message with the rule and their original text.
Own explanation
Leave empty for the default text.

Exceptions

Allowed to ping
Members with these roles may still ping. Moderators always may.

Something unclear? Open a ticket at help.agencyg.de in the AgencyMod category or ask in our Discord. Privacy policy and terms

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